However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For the local guīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Unfortunately one would think that with 40+ people that our guide would stay with us at least to help bring up the rear. The best tour guides were the local ones. This is an educational tour and we did not get educated. In every area the tour guides discussion on the area was anecdotal at best and not helpful in the least and not informative. However that did not give her the right to shame them for their slowness which she did several times. Instead this small group of people held everyone back. If you can't get around in a normal fashion you need to pick a tour that is extremely small and accommodating for handicapped persons. I do happen to side with her on that one. Said People started to complain about the amount of walking, and her response was this is a tour there's going to be walking. ![]() We had several handicapped people in our group and by handicapped I mean walked a lot slower than everyone else, for various reasons that I don't need to get into here. Upon return to the US several people tested positive and one had to miss work for a week. One elderly gentleman ) Was hospitalized in Italy for 48 hours with Covid. If you think you're going to be catered to With this many people, think again! There was no adequate way to create safe space between any of us and we drove six hours from Austria to Italy in a bus with no windows open. To make matters worse a second bus with 45 people followed us around so when we disembarked from said bus it was a total of 85+ people. Do not use this company!! This soon after Covid is not the time to crowd a bus with 45 people when the assumption of the travelers was that the group would be 17 ! nothing in the documents said this many people would be on the trip. I would give zero stars!!! I gave E0 an opportunity By asking if I could evaluate- no response so I'll do it here. Horrible experience and very poor management Read More They do not return calls, or follow up in any way. They cater to large church groups that can bring many people onboard and discriminate against individuals. This is a company who tries to bill itself as a "Christian" **** company and instead seems to specialize in stealing money from individual bookers. EO Tours had guaranteed our money back and didn't hold their end of the bargain. So, we are out $22,000 and, in addition, my father came home and has not been the same. Again.we had purchased insurance to keep from loosing it all if we had to cancel for health reasons. EO paid no attention to the fact that he was not capable of traveling. My father kept falling and we had to disembark in ****** and cut the trip short. In the meantime, one of the elderly passed away and two of us book another trip, only to keep from loosing every bit of money we had spent. EO Tours refused to refund any money and issued travel vouchers instead. We had to cancel due to health concern with two of the elderly people traveling. We also bought travel insurance which was to have covered total refund. With my team I want you to experience the very best our amazing country has to offer, so let me know if you have a special request or interest, and I will do my best to include this for you.Four of us purchased tickets to ****** onboard a cruise ship. ![]() The links take you to great illustrated guides of your time with us, but nothing is set in stone – everything is flexible with the focus on you. I will definitely go with them again” – Client Review (Izaac) I have been on many tours in Vietnam, and these guys give the best experience. “Their guides are very friendly and patient and make the day unforgettable. We highly recommend this tour!!” – Client Review (Tom) “The tour encompasses much more than Hoi An village which is very beautiful) and by the end of the day, we felt we had truly experienced the life of a local. Your visit to our wonderful country is 100% customised with a truly personal ‘one on one’ touch whether its a few hours strolling in ancient Hoi An, imperial Hue, unforgettable Saigon, cosmopolitan Da Nang a bicycle trip through country areas interacting with locals, a visit to Sun World Ba Na Hill Resort or a unique shopping experience – we can take you through the sensual sights and sounds of our markets and the food tastes that Vietnam is famous for.
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